Wednesday, October 14, 2009
 
   
 

 

DIAL – UP CONFIGURATION

 

STEP ONE.

Double click on internet explorer.

Click on tools.

Click on connections.

Click on add.

It will display dial – up to private network and click on next.

Type the dial- up number 2308100 and click on next.

Add number 2308101 as alternative number and click on ok.

Type the name of the dial-up connection which is (PEACETALK) and click finish.

Type the username and password: and click ok.

Always dial- my default connection and click ok.

 

STEP TWO.

 

Right click on my network place and click on properties.

Double click on peace talk dial-up connection.

Click on properties

Click on networking.

Click on settings.

Then mark the third option which negotiates multi-link for single connections and click on ok.

Click on ok.

Then click on dial.

 

That is the end of dial –up configuration. For more information, call us on 2300000

2300001 and 2300007.

 

 

 

COMMON DIAL – UP PROBLEMS / SOLUTIONS

 

CANNOT BROWSE/CONNECT.

Solution:

  • Confirm that your line has dial-tone.
  • Confirm you have sufficient credit (Above =N= 100)
  • Confirm that you are dialing the correct access number (2308100,230101)
  • Confirm if there is noise or cracking on your replica orologi line which case you should report the noise fault for clearing by ELP.
  • Call 2300000 ,2300011 for further assistance.

 

FOR INVALID USERNAME / PASSWORD ON THE DOMAIN.

       Solution:

Confirm username and corresponding password are correct.

Confirm username has not expired.

If error message you are getting is that access denied because you already logged in.Ask exchange engineers to log you out on the technical interface.The subscriber should restart his system and log on afresh.

 

REMOTE COMPUTER NOT RESPONDING

Solution:

  • Make modem  querry on your PC to verify functionality of modem.
  • Refer to 1 above.

 

NO DIAL – TONE.

Solution:

Confirm connection from modular  jack to PC modem is correct.

Contact ELP to trace line.

Make loop test (query) on modem.

If the error message on the PC is “NO DIAL TONE” while trying to browse and you can discuss with some on the LINE CLEARLY.

IF THERE IS BUSY TONE ON YOU LINE, IT IS RECOMMENDED THAT YOU CALL EXCHANGE TO SORT OUT THE BUSY ISSUE.